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Neuss |
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Freiberuflich |
Berufs-/Projekterfahrung
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08/2010 - 05/2012 Dauer 22 Monate |
Rolle Head of the Department of Servicing and Sales in Retail Business |
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Branche Banken |
Einsatzort Lesnoi |
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Aufgaben Head of the Department of Servicing and Sales in Retail Business Planning, organizing, coordinating of bank activities in servicing and sales in retail business, managing all the retail business projects. Organising of sales channels system: sub-branches channel, corporative channel (organisations, companies, enterprises, plants, auto dealers, non-state pension funds, investors, etc.), remote channels; organising, implementing sales, cross-sales through these channels. Providing business-plan fulfilment/reaching sales goals. Managing and developing the sub-branches net. Developing SPS strategy, methodology and standards on all the levels of the branch. Providing servicing and sales quality control. Managing the projects, organising activities to increase the share of remote channels in the structure of transactions. Forming clients base, building and keeping strong working relationships with clients (incl. VIP clients). Coaching the staff (servicing quality and active sales, SPS, business procedures), 17 staffs in the department and 10 sub-branches (45 staffs). |
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Verwendete Technologie |
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Skills
Access
Asset management
ATM
Banking
BOARD
Buchhaltung
C
Controlling
DAS
Dolmetschen
Finanzwesen
Informatik
Kulturwissenschaft
Logistik
Marketing
Mathematik
Naturwissenschaft
Philosophie
Politikwissenschaft
Übersetzung
Wirtschaftsprüfung
Wirtschaftswissenschaft
Sprachen
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Sprache Englisch |
Einstufung Verhandlungssicher |
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Sprache Deutsch |
Einstufung Gut |
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Sprache Russisch |
Einstufung Muttersprache |
Ausbildung
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Abschlussjahr 2004 |
Studiengang Linguistics and intercultural communication, Economics and m |
Ort Ekaterinburg |
Studienabschluss Diplom Linguist Translator Specialist, Diplom Manager Speci |
Zertifikate & Weiterbildungen
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Zertifikat/Weiterbildung Wirtschaft- und Unternehmensführung |
Ausstellungsdatum November 2005 |
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Zertifikat/Weiterbildung Liguistic Diplom |
Ausstellungsdatum Juni 2004 |
