Support Technician (m/w/d)

Ihre Tätigkeiten:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Direct unresolved issues to the next level of support department

Das gesuchte Profil:

• 3+ years’ experience working in IT Support or other customer support role
• Completed vocational training in IT or a comparable qualification (w / m)
• Tech savvy with working knowledge of Microsoft´s office products, databases and remote control
• Ability to explain complex solutions to the customer in an understandable way
• Ability to diagnose and resolve basic technical issues
• Since the inquiries are usually disturbance reports and complaints, a high level of stress resistance is also required
• A quick grasp and a very good verbal and written expression in German as well as English language
• Applicants are expected to provide service and service-oriented work and a high degree of teamwork

Bitte beachten Sie die folgenden Anforderungen:

• Selbstständiges Arbeiten
• Teamfähigkeit
• Zuverlässigkeit
• Motivation/Leistungsbereitschaft

Sprachanforderungen:

• Deutsch: Verhandlungssicher
• Englisch: Erweiterte Kenntnisse