Windows 365 Experte (m/w/d)

Job Description:

• Design and setup of M365 related projects.
• Design and setup of all mail migration processes.
• Understand and adhere to applicable banking data privacy practices and laws.
• Develop and maintain documentation
• Manages level 3 project support activities that may arise, manages escalations with Microsoft support whenever necessary.
• Perform official change control as necessary.
• Provide expertise and assistance for customer inquiries
• Monitor technical alerts and thresholds, while taking preventive or corrective actions to resolve.
• Work together with operations teams to troubleshoot any related technical issues for Azure AD and supportive components.

Profile:

• Minimum 3 - 5 years of experience in IT Service-related industry.

• University degree with IT or Business orientation.

• Ability to provide technical guidance.

• Ability to understand and manage customers and suppliers.

• Strong analysis and synthesis skills with attention to detail.

• Excellent written, oral communication and interpersonal skills.

• Proven analytical, evaluative, and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• English : fluent (international context)

Important Skills:

• Minimum of 3 years of M365 environment management experience (MS Teams, Sentinel, EDLP, scripting, connectors, PowerApp, Graph API, Power BI, etc.)

• Troubleshooting skills
• Strong understanding of network concepts including TCP/IP subnetting, routing, SMTP protocol, DNS, DHCP, etc.

Speaking language:

• German: C1
• Englisch: fluent (international context)