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Offenbach am Main |
asap |
Vollzeit |
Freiberuflich |
Berufs-/Projekterfahrung
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08/2014 - 03/2015 Dauer 8 Monate |
Rolle IT Hardware Rollout / IT Hardware Office |
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Branche Banken |
Einsatzort Frankfurt |
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Aufgaben - Providing support on Application based User Rights and Administration - Investigation, resolution and escalation of all Incidents at the users desktop via Marval - Installation and replacement of hardware equipment and software in the user`s office - Installation of standard PC configurations (modified configurations, disk-crashes, viruses, etc) - Facilitating training of the complete application functionality - On-demand installation of additional software - Liaising with third-level support groups when additional support/advise/escalation is required - Covering for IT Hardware Office out of normal business hours |
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Verwendete Technologie |
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01/2014 - 03/2014 Dauer 3 Monate |
Rolle Windows 7 Rollout |
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Branche Banken |
Einsatzort Frankfurt |
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Aufgaben - Provided 1st and 2nd level support to over 1.000 users - Installed and configured hardware - Administrated user accounts and groups and added printers to active directory - Backed up and recovered user data - Documented incidents and tasks via ticketing system - Coordinated and participated in change life cycle to review and plan deployment to 3rd level support - Liaised with internal/external sources ensuring file delivery from the laboratories to offices - Investigated root cause on site and request permanent solution to ensure accurate and regular delivery |
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Verwendete Technologie |
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10/2012 - 12/2013 Dauer 15 Monate |
Rolle Acer product sales Agent |
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Branche Dienstleistung |
Einsatzort Frankfurt |
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Aufgaben - Certified Acer product sales agent - Monitored sales process ensuring the smooth running and reported incidents - Performed troubleshooting of hardware issues and provided reports - Liaised with relevant parties or vendors with initial analysis - Coordinated the testing of all new touch products and organized trainings for sales agents - Assisted users in using new products implementing additional hardware - Performed daily tasks and attended meetings with business owners to discuss the status of open issues |
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Verwendete Technologie |
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09/2010 - 11/2012 Dauer 27 Monate |
Rolle Apple Mac Sales Consultant |
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Branche Dienstleistung |
Einsatzort Frankfurt |
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Aufgaben - Certified Apple Mac Sales Consultant (MSC) - Provided information and support to business users - Conducting daily status check - Monitored and checked reports to business users - Provided trainings for switching users from Windows to Mac OS X - Provided applications support and hardware support to users |
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Verwendete Technologie |
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02/2010 - 04/2010 Dauer 3 Monate |
Rolle Cisco Telefphone Rollout |
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Branche Banken |
Einsatzort Frankfurt am Main |
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Aufgaben - Provided 2nd and 3rd level support and troubleshooting of the day to day issues - Installed new telephone systems - Organized trainings for users to start off with new telephones - Provided hardware and software support to over 500 users |
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Verwendete Technologie |
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Skills
2nd Level Support
ACER
Active Directory
Administration
Adobe Acrobat
Android
Blackberry
Blackberry
C
Confluence
DAS
DELL
Desktop
Dreamweaver
Drucker
iOS
iPad
ITIL
Jira
Mac OS
Marval
Microsoft Office (allg.)
Microsoft Windows (allg.)
Migration
MMC
Moderation
MS Outlook
Open Office
PL/SQL
Reporting
Rollout
Scanner
SCRUM
Server
Smartphones
SQL
Tablets
Vermögensberatung
Windows
Windows 7
Windows Server 2012
Wissensmanagement
XML
Sprachen
|
Sprache Deutsch |
Einstufung Muttersprache |
|
Sprache Englisch |
Einstufung Verhandlungssicher |
|
Sprache Persisch |
Einstufung Muttersprache |
Ausbildung
|
Abschlussjahr 2012 |
Studiengang Journalism and Economics |
Ort Dortmund |
Studienabschluss Bachelor |
