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PTC - Mobile Operator, 2002,2004, 2005-2007 Mobile NL the Hague, Mobile Operator B2C 2002-2004

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service was previously provided with 3 Mobile Broadband Operators (coverage and capacity) on one EU market. The goal is to design and initiate service provision, customer service/CRM for market expansion and product diversification. Mobile Broadband Opertor (LTE, HSPA+), Business Process Reengineering National Mobile Operator November Cyfrowy Polsat SA, ITPP SA Business Reengineering in Service Provision and Customer Service Processes incl. Service Rollout, Order Management and Service Implementation Processes for B2B Business Goals: to introduce mass service rollout for functional replacement to reduce OPEX (service operation) and CAPEX (service rollout) service rollout (coverage and capacity) was to speed up by factor of 4 to align the business plan. Service operation and Customer Service/CRM to be centralized from initially scattered processes among many internal and external entities. ICT Solution Provider For Telecommunications: Common IT Architecture for several business units on different markets, 2010 Lead Business Analysis Business goals: 1. to design and implement a harmonized CRM solution based on Siebel and SOA for several mobile operators (NatCos) 2. to achieve group cost benefits by limiting customization harmonization and consolidation of business operating models, processes and procedures across NatCos Covered Functional Areas: Account Management, Order Management, Service, Partner Management CTI, Real-Time Decisioning, Loyalty Management (Localization), Sales Management, Lead Management, Opportunity Management, Quote Management, Contract Management, Self Care and Partner Portal Deliverables: 1) common business process framework across the NatCos as the base for req Discovery, 2) Discovery Phase: requirements collection structured according to the business process catalogue, 3) Design Phase: functional specification incl. UAT design

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Expansion to New Markets, 300MEUR B2B Telecommunications Operator DE, NL, UK for VPN, Colocation, VoiP und VAS 2. Business Operation Architect: Order Management for Service Provision on New Markets

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Exatel Telecom Warsaw, ICT, Mobile and Fixed Network Services Operator Equnix London, ICT Service Provider, Collocation and Broadband 2010 DB SYSTEL & DBCARGO several projects

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May05 - Aug06 Telecom Operator Information Architect Jan05 - Feb07 Mobile Telecommunications Business Executive Adviser - Business Operation, Long lasting shareholder dispute led to operational and financial deadlock of the company. Scope: Advisory services covered resolution of evolving business operation issues caused mainly by the technical inability to execute money transactions for periods of several months. Typical cases: suspended maintenance by a supplier, mobile equipment delivery refused, threat to switch off transmission capacities etc. Activities: support in negotiation between stakeholders and towards partners/suppliers, identifying and recommending backup solutions Oct04 - Oct05 Arcor Jun03 - Dec04 Car Rental Services May02 - Feb04 T-Mobile NL