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Leoni, Stuttgart Reorganization, redesign, rebuilt and managing the Marketing and Sales Department Requirements analysis, consulting, reorganization Sales, expanding and strengthening customer base, administration customer base, contract negotiations, requirements engineering Process-analysis, Reorganization of the Marketing processes, reestablishment of the company image, corporate design, appearance, contract analysis, translation Visio, MS-Office, Vista, MS 7

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Translation Business documents English / German Implementation Language-Training English, German Relocation Service Stuttgart Requirements analysis, Project analysis, Consulting, Translation, Contract design Visio, MS-Office, Vista, MS 7

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SD/MM, System Training, Client training UK,ES, IT for system integration SAP System ECC 6.0, SAP Reporting, Unterstützung Projektleitung, Überprüfung Einsatz QM, Übersetzung Vertragsunterlagen und Angebote, Kunden Dokumente, Administration, PM, Anforderungsanalyse, Übersetzung, Erste Schritte zur Internationalisierung Requirements analysis, Project analysis, Research, Consulting, Translation Projectmanager Visio, MS-Office, Vista, MS 7, SAP ECC 6.0, SAP SD, MM, CS, FI

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Volunteer Private sector (Business-Sector) Requirement analysis, Translation Requirement analysis, Research, Consulting, Translation Visio, MS-Office, Vista, MS 7

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Private sector, Tour guide and Translator, Stuttgart communications, Integration assistance / Relocation Service (Apartment search, assistance establishing social network, shopping assistance, assisting with communication) Research, Consulting, Translation

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Mangager Marketing&Sales

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Consulting, Boeblingen Private sector (Business-Sector) Requirement analysis, Documentation and establishment of business-network for a future Consulting business and establishment of a privatenetwork Requirement analysis, Documentation, establishing a Business plan, Process analysis, Process design, target performance comparison, Research, Consulting, Software Consulting, Project Management, Software Training, Administration Training, Translation Visio, MS-Office, Vista, MS 7 Project manager Senior Consultant

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private sector, Stuttgart Requirement analysis, Documentation and establishment of a private-network, Implementation Requirement analysis, Documentation, target performance comparison, Research, Consulting, Software Consulting, Software Training Administrations Training, Implementation Visio, MS-Office, Vista, MS 7 Senior Projectmanager, Senior Consultant 10/08-02/08 Consulting Set-up Mundo Business Consulting followed by the setup of Mundo's private sector requirement analysis, documentation, business plan creation, marketing concepts, process analysis, process design, research, target performance comparison, consulting, software consulting, software training, translation Visio, MS-Office, Vista

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Automotive, Braunschweig Requirements analysis for new Metadata management-System Analysis, partial collection of requirements, support project planning, creating requirements catalogue, process creation update, Process reporting, installing Quality gate, for future Metadata management system Aris 7.0, SAP 4.6, HTML, Prometheus Projectmanager-Senior Consultant

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System expansion and Data migration for an enhanced Retail- System to include an Environmental Aspect Assignment: Project management, consulting to the CEO IT, Analysis, partial collection of Requirements, Project coordination, Documentation Requirement coordination, Project administration Coworker Coaching Java, Java E², HTML, Websphere, MQ-Series, SQL, DB2, Access, Informatica, Axapta, Augeo, Jira

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Finance, Frankfurt System and data migration for an enhanced CRM-System Analysis, collection of requirements, support project planning Coworker Coaching Siebel 7.5, Siebel 7.8, HTML, Java E², Websphere, SQL, DB2, Access, Informatica

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Automotive, Wolfsburg International rollout coordination of a global multi brand warranty system for a automotive producer, interface-and responsible for produces global dealer management system requirement collection, setup communication method Rollout coordination for two countries, system documentation Workshop hosting, -coordination, application training, Specification analysis, project coordination Translation and support developing international documents

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Automotive, Bonn System development for a multifunctional platform-system for fleet management to administer- and maintain said Fleet Requirements collection and specification Developing handbook, documentation Spezification analysis SAP R3 4

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Automotive / Weinheim Process consulting for SLAs and assistance second level Support of a DMS-System for sedans Developing service for the functions in application management by ITIL-standards Developing process description and reporting measures in international setting Developing and implementing reporting in local market to show goal reach by agreed standards Assistance 2nd Level support and trainer support (design trainings- system) Support 2nd-level support teams marketing/sales

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Telecommunication / Koblenz Design and implementation of an application management for Siebel CRM loyalty program as a hosted solution for midsize businesses technical process analysis of a helpdesk-service to be replaced Preparation support for service take-over by an ALM-Team, area Sales and Service Analysis of existing service processes (ITIL-conformity) Setup and review of service offer by ITIL-standards Review and customization of existing workload-packages Development of process descriptions Coaching project manager Support staffing teams and needed Skills Siebel 7.7, Siebel 7.5 Projectmanager-Senior Consultant

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Service offer for a service management area Siebel CRM as a hosted solution for midsize businesses Design and setup service offer Design service processes for a service management by ITIL -standard

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Automotive / Stuttgart (Leinfelden) Service management within an international deployed internetbased CRM-solution Subject responsible, deputy project manager AM Incident manager Development, implementation and take-over of a first level support Administrative application management Job-training and support for service and application managers Development process descriptions for service management Siebel 7, CVS, Informatica, DB2, Java, Websphere, XML, Fuzzy Projectmanager-Senior Consultant

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Automotive / Stuttgart (Leinfelden) Application management CRM-Area automotive, marketing campaigns, management and reporting Project management, partial project management, deputy project manager Take-over, re-development, implementation of uhd, 2nd Level Support within an internationally deployed CRM solution Design and implementation within an internationally deployed CRM-solution Consulting for formulation of design and implementation Client consulting, training, development trainings documentation Development of test scenarios, documentation and execution thereof Design and implementation for a future uhd 1st level support Take-over, re-design, implementation of uhd 1st level support System administrator Siebel 98, Siebel 7.0, QVCS,DB2, Oracle, Fuzzy

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Automotive / Stuttgart Accounting and application system in the field automotive (sedans) development ABAP-developer and R3-administrator Design and implementation of interfaces in a core - environment, base - administration and second - level support SAP R